Please look for the answer to your question below.

If you do not find it or require more information please use the form below to get in touch.


Q: I can't log in to my account

Please contact us via the form below giving your email address and full name.

Q: I have forgotten my username / and or password

Please contact us via the form below giving your email address and full name.

Q: How do I get my completion certificate?

Your completion certificate will be emailed to your email address on completion of a course. Please make sure you check your spam. If you cannot find it please contact us using the contact form below.

Q: Do I have to be a coach to take your courses?

Not necessarily. All courses are clearly marked indicating who they are suitable for. Some of our courses are for trained coaches, and others are for people just embarking on their coaching journey.

Q: How do I get a refund?

Simply contact us below using the contact form. Tell us your full name and email address and we will refund your according to our refund policy.

Q: Can I coach online as well as face to face?

Yes, either is acceptable but it is ultimately client dependant.

Q: How will I get paid?

You will organise payment direct with your client

Q: Do you guarantee to give me coaching work?

No we do not. 

Q: Are you aligned with the ICF or other coaching body?

Please see this page for details

Q: How soon can I start working as a Recovery to Wellness Coach?

Once you have successfully completed the online training programme.

Q: Can I become an ICF or other professional body member if I take your training?

Yes, if you are not already a coach and you complete our Foundational Training Programme.

Q: Can you assist me with credentialing processes?

Yes. We have advisors who can take you through the process and supply you with the necessary supervision and mentor coaching, as required by the different boards. There are additional costs to this, depending on the respective organisation where you seek accreditation.

Q: How long will it take me to become an FRC Associate?

The time needed will depend on your particular circumstances and training engagement. If you are already a coach then you can apply for associate status right away. If you are still in training then much depends on the pace at which you complete the required stages of your training. Associate status is also not guaranteed and will be subject to our selection criteria


Q: How do I get to be an FRC Associate?

You need to be either a coach already or a coach in training. 

Q: Are there any other requirements for staying as an Associate?

Yes. You need to agree to the terms and conditions of being an FRC contract coach and agree to practice as a Recovery and Wellness Coach in accordance with our ethics code.

Q: Do you charge me to be an Associate coach?

Nope, not at this time.


Q: If I am one of your FRC Associates and I facilitate FRC to get a coaching contract how will I benefit?

You will share in the revenue streams from business that you and FRC co develop. These revenue streams will comprise coaching services, consulting or training. Where you are qualified and where you wish to, you will be able to provide such services as an FRC partner.

Q: What are the terms and conditions for being an FRC Associate.

The key features are: You will be required to agree terms and conditions that protect both you and FRC from malpractice, bringing FRC into disrepute, that provide for best practice and alignment with ethics codes. In addition you will agree to not seek or take work from FRC clients where FRC has introduced you as a coach. You will also agree to remain a member in good standing of FRC while you are providing coaching services to FRC clients. Once you apply to join us which you can do here, you will get all the info.

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